Support

Send a support request without leaving the site

Choose the topic, add your platform and app version, and tell us what happened. We will reply to the email address you provide.

Tell us what is happening

The more precise your report is, the faster we can reply with a concrete next step.

Contact support

Choose the closest topic, tell us what happened, and we will route the request to our support queue. We will reply to the email address you enter below.

For bug reports, include exact steps to reproduce the issue. For billing, include the purchase email or order context that will help us find the license quickly.

Replies will go to the email address you provide above.

What helps us reply faster

  • Tell us which machines and operating systems are involved.
  • Include the ViewMeld version you are running on the desk.
  • Paste any error text exactly as it appears in the app.

When to use this page

Use this form for install issues, technical questions, billing, feature requests, and bug reports.

Try these pages first

These are the support pages most people need before they open a ticket.

Setup

Set up ViewMeld in minutes

Double-check install order, macOS permissions, layout, and pairing before you open a ticket.

Pairing

Pairing guide

Use the short pairing checklist if devices are visible but the connection never completes.

Network

Local network checklist

Rule out guest Wi-Fi, firewall rules, and device isolation before deeper troubleshooting.

FAQ

Quick answers before you write in

Check licensing, platform support, and common evaluation questions in one place.