Privacy Notice
This notice explains what information ViewMeld and its service providers process when you browse the site, contact support, or make a purchase.
Last updated: April 11, 2026
These policies apply to purchases and support requests made through the official ViewMeld website and checkout.
Information we collect
We collect only the information needed to operate the website, complete purchases, and reply to support requests.
- Support information you submit, such as your email address, platform, app version, and message.
- Purchase and billing information needed to complete an order, such as customer email, transaction identifiers, and payment status.
- Standard technical information that may be processed by our hosting, checkout, or anti-fraud providers, such as IP address, browser details, and device information.
How we use information
- To provide access to the website and deliver purchased licenses.
- To answer support requests and troubleshoot issues you report.
- To handle billing questions, refunds, fraud prevention, and abuse prevention.
- To maintain, secure, and improve the site and the purchase experience.
Payments and service providers
ViewMeld uses third-party providers only where needed to operate the website and transact with customers.
- Paddle processes checkout, payment collection, tax handling, and order records as our merchant of record.
- Our support form may send submitted details to a secure support form service provider so we can respond to you.
- Our hosting and infrastructure providers may process technical data needed to serve the site securely.
Cookies and tracking
The marketing site does not currently use a custom analytics or advertising tracker.
Third-party providers such as Paddle may use cookies or similar technologies that are required for checkout, fraud prevention, or order handling.
Retention, security, and your choices
We keep information only for as long as reasonably needed to fulfill purchases, respond to support, meet legal obligations, and protect the service.
We use reasonable administrative and technical safeguards, but no system can guarantee absolute security.
If you want to request access, correction, or deletion of information we control, use the support page. We will review the request subject to our legal and operational obligations.
Policy updates
We may update this notice from time to time to reflect product, provider, or legal changes. The latest version will always be posted on this page with the updated date shown above.